FAQS

How can we help you?

Click on the questions below to reveal each respective answer.

General Funeral FAQs

  • What happens if we have someone die out of the area or away from home traveling?

    The answer lies if O’Connell’s are called first! If O’Connell’s are called from the beginning, then we can control costs where the death occurs. Otherwise, you could be at the mercy of the provider who was notified. Especially down south, corporate funeral homes that are publicly traded on wall street have their charges based on investors.

  • Do you do funerals out of state or the area?

    Quick and short, yes! Every situation is different but we take pride in serving our families, near and far!

  • Is viewing a body really that healing?

    Viewing a loved one after they die is not easy. But then again, losing them in itself is overwhelming. We don’t suggest viewings to be mean or cause sad emotions. Trust us, they are already there. We are simply trying to creating a healthy foundation to heal from. Viewing can be one of the biggest factors in moving forward!

  • Is embalming required to see our loved one?

    Absolutely not, nor is it a state law as some may suggest. However, if there is a public gathering or visitation, that does require embalming for public health reasons. When a body is viewed without embalming, we call that a private view. It is a healing alternative to not having a public visitation.

  • Do you allow for a private viewing if they are not embalmed?

    Absolutely. The only stipulation that would deter this is condition of the body or if death was attributed to a communicable disease.

  • Is a vault for burial a state law?

    No. Another myth. It is a cemetery requirement to protect the ground from collapsing. Grounds maintenance is their reasoning.

  • Should children be involved or attend the service?

    Absolutely. Again, each situation is different. We cannot keep children from death or its effects. We can however, teach them about death and let them know it is ok to feel sad and that it is very normal. Sometimes, parents are afraid to talk about death to their kids. That’s understandable too! Take this moment to help them learn this a part of life we cannot escape and that expressing our feelings is normal and helpful. You don’t have to do this alone, we can help!

  • Do I have to make arrangements in person at the funeral home?

    We have been making arrangements and pre-arrangements for years at homes. Covid has drastically changed the how funeral homes communicate with their families.  We will follow the lead of our families. We can meet anywhere if that helps your situation.

  • What is the difference between an obituary and a eulogy?

    An obituary is a factual outline of someone’s life. It includes school, work, hobbies, family, and service information. A eulogy captures what made the person special and their personality. It is much more personable than an obituary. Click here for helpful hints on a eulogy.


  • What can I do if a member of the family is struggling with all of this? Can you help me?

    This may sound simplistic, but just be there. There is nothing you can say or one thing you can do that is going to take away the pain. Just be there, be present, and listen. Do NOT tell them how to feel or that they should be grateful for a litany of other reasons.

  • What are personalized funerals?

    A personalized funeral is simply taking your average service and adding elements that bring the essence of the individual to the forefront. O’Connell’s are not a cookie cutter provider. We have been nationally recognized for being an innovator when it comes to capturing your loved one’s spirit!

  • Is placing an obituary required by law?

    It is not. However, if you have an estate set up, you may be required to make a public announcement in the case there are debtors that need to be notified. An obituary lets the community know someone special in our lives has died and that they had a story to tell, albeit little or small. We matter!

  • What steps are needed to become eligible to economic assistance or Medicaid?

    Medicaid is a federal and state program to help individuals with no assets  or means to pay for their wellbeing. There are important benchmarks that outline Medicaid. For example, assets have to be less than $2000. There are other parameters to apply as well. A funeral trust is an acceptable spend down expense that can be used to lower assets to get below $2000. It seems daunting. We can help. Our pre-arranging specialists are the best in the business at helping you understand and make sound decisions!

  • Why is it important to work with the funeral home if looking for keepsakes?

    Funeral homes offer the finest keepsakes from reputable companies. We don’t sell your personal information. We back our keepsakes!

Funeral Expenses

  • Is a funeral an expense I can write off?

    Sounds like it should be, but it is not a legitimate tax write-off.  Read more

  • When will I have to pay for a funeral/cremation service?

    Many firms require services paid for at the time of arrangements. That is a hefty requirement, one in which we do not. We ask for honest and frank discussions on how it will be paid. Our focus is providing an exceptional service first and foremost.

  • If my loved one is a veteran, will the government pay for the funeral?

    No. Being a veteran does not equate to funeral expenses being covered. The exception of course is if you are killed in the line of duty while serving in the Armed Forces.

  • If we are low on funds, will Social Security pay for the funeral?

    This is another myth. Unfortunately, no. A death benefit of $255 is paid to a surviving spouse of dependent child. Social Security benefits for a living spouse or dependent child will vary upon individual situations.

  • How can I anticipate costs?

    End of life services are one of our most important decisions we can make in our lives. And with these decisions, expenses occur. We offer packages that not only simplify the process, but help to pass additional savings to your family. We have a general price list as a guide to help you make decisions. One caution is that there are a litany of other decisions that can increase the total price, such as obituaries, flowers, or lunches. It is crucial to have an honest funeral home that does not try to give you the impression costs are low, only to find out at the time of death, items are added on. At O’Connell’s, we will give you an honest estimate by way of asking key questions. 

  • Does preplanning for funeral expenses guarantee costs will be covered?

    Pre paying expenses covers the cost of a funeral. If done correctly, the interest made also covers inflationary costs that may arise.

Funeral Etiquette

  • What do we have to wear to the services or visitation? Does it have to be black?

    We all know society has changed. Simply wear something dress casual and appropriate, especially when going into a church. We need to respect their faith. Read more

Funeral Preplanning

  • Why should I consider preplanning or pre paying for my services?

    Pre-planning is a gift you can give your family. Take away the “I wonder if’s” and replace them with “Here is what I would like.” Now, DON’T be dismissive! For example, don’t say “I don’t want anything.” Please look at this as your opportunity to create something healing and meaningful. We owe that to our loved ones!

  • Does preplanning for funeral expenses guarantee costs will be covered?

    Pre paying expenses covers the cost of a funeral. If done correctly, the interest made also covers inflationary costs.